CLSWEST is pleased to be in a strategic partnership relationship with Intergrated Customer Leadership (ICL) for services related to customer and client service strategy.

INTERGRATED CUSTOMER LEADERSHIP (ICL)

Integrated Customer Leadership (ICL) is expert in helping private and public sector organizations develop and implement best practice customer-focused business strategies and change. With an emphasis on what it takes to lead and be a leading organization, ICL deploys knowledge and support to help executives build a distinctive customer relating competency, involving people, process and technology elements.

ICL customizes its consulting and education services to ensure that clients execute a business strategy designed to understand, anticipate, manage, and personalize the experience for their customers. Our goal is to help organizations be successful through their use of proven leverage points designed to strengthen customer relationships and business results.

ICL is pleased to offer services in partnership with and in support of services offered by CLSWEST.

ICL currently partners with Royal Roads University, Victoria to offer a Graduate education program for business professionals called "Leading a Customer Focused Organization". The biographies of ICL Principals, Colin Ewart, MSc, CQM, and Mike Houle, MBA, MA, and the brochure for this program, are below.

ICL is also affiliated with CRMA Canada, the primary non-profit professional CRM organization in Canada.

For more information contact Integrated Customer Leadership by telephone at (250) 656-1984; fax (250) 656-4236, or by email through this website.

Biography: Michael R. Houle MBA, MA
Biography: Colin Ewart BA, MSc, Cert. Ed., CQM
Download Brochure: LEADING A CUSTOMER FOCUSED ORGANIZATION